Terms and conditions of sale

These Terms apply to all orders placed on the website by any customer.

By placing an order, the customer acknowledges having read and accepted these Terms without reservation.

The products and services offered on the website are described as accurately as possible.

Visuals, illustrations, renders, and examples are provided for indicative purposes only unless expressly stated otherwise.

Prices are displayed in the currency indicated on the website, including or excluding taxes as specified on the relevant page.

Immersivio reserves the right to modify prices at any time, provided that the price charged is the one displayed at the time of the order.

An order is considered final once payment has been accepted and the customer has received an order confirmation.

Immersivio reserves the right to refuse or cancel any order in the event of a dispute, suspected fraud, or non-payment.

Payment is due immediately unless otherwise agreed in writing.

Payments are processed through secure third-party providers.

Delivery times or execution times are provided for information purposes unless expressly agreed as binding.

Immersivio shall not be held liable for delays caused by circumstances beyond its reasonable control.

Where permitted by applicable law, the right of withdrawal may not apply or may expire once the supply of digital content or digital services has begun.

Customers are responsible for verifying the compatibility of any digital deliverable with their own tools and environment unless otherwise specified.

Any complaint regarding a product or service must be sent in writing within a reasonable period after delivery.

Refunds, when granted, are made according to the nature of the product or service and the circumstances of the claim.

Immersivio’s liability is limited to direct and foreseeable damage resulting from a proven breach of its obligations.

To the extent permitted by law, liability for indirect damage, loss of profit, loss of data, or consequential loss is excluded.

These Terms are governed by Swiss law, subject to any mandatory legal provisions applicable to consumers.

In the absence of mandatory rules to the contrary, the courts at the registered office of Immersivio shall have jurisdiction.